The Department of Transportation fined U.S. Airways $1.2 million on November 4 for for repeatedly failing to provide wheelchair assistance on its flights, in violation of the Air Carrier Access Act.
“All air travelers deserve to be treated equally and with respect, and this includes persons in wheelchairs and other passengers with disabilities,” U.S. Transportation Secretary Anthony Foxx said in a news release. “We will continue to make sure that airlines comply with our rules and treat their passengers fairly.”
When conducting one of its periodic reviews, the DOT found that there had been nearly 300 complaints in 2011 and 2012, from passengers requesting wheelchairs for flights between Philadelphia and Charlotte, North Carolina.
Under the Air Carrier Access Act, passed in 1986, airlines must provide free, prompt wheelchair assistance upon request to passengers with disabilities, both to board and leave flights and for passengers trying to move between gates, according to the news release.